CLIENT RIGHTS

Please see Client Rights and Responsibilities Information Sheet here

​

Client Rights 

​

Our service is committed to providing trauma-informed, culturally safe, and survivor-centred support. The following outlines what you can expect from us, and how we can work together safely and respectfully. 

Your Rights 

 

You have the right to: 

• Safety 

  • Feel physically, emotionally, culturally, and psychologically safe. 

  • Have your safety needs recognised and responded to. 

• Respect, Dignity, and Belief 

  • Be treated with respect and without judgment or discrimination. 

  • Be believed and have your experiences acknowledged. 

• Trauma-Informed Care 

  • Receive care that prioritises safety, trust, choice, collaboration, and empowerment. 

  • Not be re-traumatised by service practices. 

• Choice, Autonomy, and Control 

  • Make decisions about your counselling, including what you share and at what pace. 

  • Decline or stop services at any time. 

• Confidentiality and Privacy 

  • Have your information kept private within legal limits. 

  • Be informed about the circumstances in which your information may need to be disclosed. 

• Information and Informed Consent 

  • Receive clear information about our service and your options. 

  • Be supported to make informed decisions about your care. 

• Cultural Safety and Inclusion 

  • Have your identity, culture, and lived experience respected. 

  • Access culturally appropriate supports where available. 

• Access and Equity 

  • Receive fair and equitable access to services. 

  • Request reasonable adjustments to support your participation. 

• Participation and Collaboration 

  • Be involved in decisions about your care. 

  • Have your voice heard and respected. 

• Advocacy and Support 

  • Be supported to access other services (e.g., legal, medical). 

  • Invite a support person where appropriate. 

​​

Our Commitment 
We are committed to working alongside you in a way that supports your safety, choice, and empowerment. This is a shared process, and we will adapt our approach to meet your needs wherever possible. 

​